Privacy Policy
Your privacy is important to us. Learn how Rising Medicare Hospital protects your personal and health information in compliance with Indian data protection laws.
General
a.This website ("Website") is operated byThe Rising Medicare Private Limited("We/Our/Us/Rising Medicare Hospital"). We are committed to protecting your personal information and processing your personal data in accordance with theInformation Technology Act, 2000, theIT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and theDigital Personal Data Protection Act, 2023(to the extent applicable and as notified).
b.By accessing or using this Website, you confirm that you have read, understood, and consent to this Privacy Policy. If you do not agree, please discontinue use of this Website.
c.We may update this policy from time to time. Material changes will be notified via a prominent notice on this Website or by email. Continued use after such notice constitutes acceptance of the revised policy.
d.All third parties and partners who access personal information through us are required to comply with this policy and enter into a confidentiality agreement before accessing any such data.
How We Collect Information
We collect information through the following means:
a. Directly from you— when you fill out forms, book appointments, submit queries, or otherwise interact with this Website.
b. Automatically— through cookies, tracking pixels, and analytics tools when you browse this Website.
c. From third-party platforms— including Google and Meta, when you interact with our advertisements or social media presence.
d. From business interactions— when you communicate with us via email, phone, or in-person.
Information We Collect
a. Personal Information:
b. Sensitive Personal Data or Information (SPDI):
As defined under the SPI Rules, we may collect:
c. Automatically Collected Data:
d. Advertising and Analytics Data:
We use the following third-party tools on this Website, which may independently collect data subject to their own privacy policies:
These tools may collect identifiers such as cookies, IP addresses, and behavioral data to serve you relevant advertisements on Google and Meta platforms. You may opt out of personalized advertising viaGoogle Ad SettingsandMeta Ad Preferences.
How We Use Your Information
We use the collected information to:
We willnotuse your health or medical data for advertising targeting purposes.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies for the following purposes:
You may manage or disable cookies through your browser settings. Note that disabling certain cookies may affect Website functionality. A cookie consent banner will be presented on your first visit.
Data Sharing and Transfer
We do not sell your personal data. We may share your data only in the following circumstances:
a. Service providers— third-party vendors (hosting, analytics, payment gateways, CRM tools) engaged to operate our Website and services, bound by contractual data protection obligations
b. Advertising platforms— Google and Meta, for the purposes described in Section 3(d), subject to their respective privacy policies
c. Legal compliance— where required by law, court order, or regulatory authority
d. Business transfers— in the event of a merger, acquisition, or sale of assets, with prior notice provided to users
e. Safety— to protect the safety or security of any individual
All third-party data processors are required to handle your data in accordance with applicable law and at a standard no less protective than this policy.
Data Security
a.We implement appropriate technical, physical, and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure.
b.Payment transactions are handled exclusively by PCI DSS-compliant third-party gateways. We do not receive or store payment card details.
c.Access to personal data is restricted to authorized personnel on a need-to-know basis.
d.While we take reasonable precautions, no transmission over the internet is fully secure. You are responsible for maintaining the confidentiality of any login credentials associated with our Website.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required under applicable law. Health and medical data is retained in accordance with applicable healthcare regulations in India.
Your Rights
Subject to applicable law, you have the right to:
To exercise these rights, contact our Grievance Officer at the details provided below.
Children
Our Website is not directed at children under the age of 18. We do not knowingly collect personal data from minors without verifiable parental consent.
Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.
Changes to This Policy
We may revise this policy periodically. We will notify you of material changes by updating the "Last Updated" date and, where appropriate, providing additional notice. Continued use of the Website after changes constitutes acceptance.
Contact / Grievance Officer
If you have any questions, concerns, or grievances regarding this Privacy Policy or the handling of your personal data, please contact:
Grievance Officer
We will endeavor to address your grievance within30 daysof receipt, as required under applicable law.
