Patient Corner
Everything you need to know before, during and after your visit — from admission and billing to insurance, visitor guidelines and discharge.
Admission & Insurance
Complete admission guide, cashless hospitalisation & all major TPA coordination
End-to-End Patient Care
From visitor guidelines & billing to discharge support & follow-up consultations
Planning your visit to RMH
Whether you're coming in for an OPD consultation, a planned procedure or an emergency — here's what you need to know.
How to reach us
By Road
Rising Medicare Hospital is located on Kharadi Bypass Road, behind Hotel Radisson Blu, Kharadi, Pune — 411014. Easily accessible from Viman Nagar, Kalyani Nagar, Wagholi and Koregaon Park.
Parking
Vehicle parking is available within the hospital premises for patients and visitors. Attendants are available to assist with parking on request.
For Emergencies
Our emergency entrance is accessible 24 hours a day. Ambulance assistance is available — call+91 9119587272immediately and our team will guide you.
What to bring
Photo ID— Aadhar card, Passport or any government-issued photo ID
Previous medical records— Reports, prescriptions and discharge summaries from prior visits
Insurance card & policy details— If availing cashless hospitalisation
Ayushman Bharat / Scheme card— If eligible for a government health scheme
List of current medications— To assist our doctors in your treatment plan
OPD & Service Hours
Confirm your appointment
OPD timings vary by doctor and speciality. We recommend calling ahead to confirm your preferred doctor's availability before visiting.
+91 91195 87272·+91 91195 89191
+91 91195 87272·+91 91195 89191
Admission Process
How admission works at RMH
We aim to make admission as smooth and stress-free as possible — for both planned procedures and emergency situations.
Planned Admission
1
Registration at the front desk
Provide your photo ID and any prior medical records. Our admission team will register you and guide you to the appropriate OPD.
2
Consultation with the doctor
The treating doctor reviews your condition and recommends admission if required. They will explain the procedure, estimated duration and expected costs.
3
Admission paperwork & bed allocation
Our admission team prepares your records and allocates an appropriate room or bed category based on your preference and availability.
Room types: General · Semi-Private · Private4
Advance deposit
An advance deposit is required at the time of admission. For insurance patients, your insurer is contacted immediately to initiate the cashless process.
5
You're admitted — our team takes over
From this point, your care team will guide you through every step of your treatment, keeping your family informed at all times.
Emergency Admission
1
Arrive at the emergency entrance
Our emergency entrance is open 24/7. On arrival, our triage nurse assesses the patient immediately — no prior registration required for emergencies.
2
Immediate medical stabilisation
The emergency physician and nursing team begin treatment immediately. An attendant or family member handles the registration paperwork in parallel.
3
Admission from emergency
Once stabilised, the patient is moved to the appropriate ward or ICU. The treating team briefs family members on the plan of care.
Emergency? Call immediately.
Do not wait. Call+91 9119587272and our team will guide you while you are on the way. Every second matters in a medical emergency.
Visitor Guidelines
Visiting a patient at RMH
We welcome family and friends during designated hours. These guidelines are in place to support patient recovery and maintain a calm healing environment.
Visitor passes
Visitor passes are issued at the front desk. All visitors are requested to carry a valid photo ID. Passes must be worn visibly within the hospital premises at all times.
Hospital Policy for Visitors
No smokingon hospital premises — including outside the entrance
No outside foodto be brought into patient rooms without prior permission from the nursing staff
Please maintain silence— Loud noise or disruptive behaviour affects patient recovery
Do not tip hospital staff— Our staff are not permitted to accept personal gifts or gratuities
Valuables are the patient's responsibility— The hospital is not liable for lost jewellery, cash or personal items
Visitors with fever, cough or illnessare requested not to visit to protect the patient and other patients
One designated attendantmay stay overnight with the patient where permitted by clinical staff
Billing & Payment
Transparent billing at every step
We believe in complete transparency in billing. You will receive a detailed itemised bill at discharge covering all charges during your stay.
Payment Methods Accepted
Cash
Cash payments accepted at the billing counter for all services.
Debit & Credit Card
All major debit and credit cards accepted including Visa, Mastercard and RuPay.
UPI & Digital
UPI-based payments accepted. Cheque payments are not accepted.
Advance Deposit
An advance deposit is required at the time of admission for all inpatient procedures. The exact amount is communicated at admission based on the treatment plan. Any balance is settled at discharge.
Billing Policies
Itemised bill provided at discharge— covering all treatment, procedures, medicines and room charges
Interim billing available— for long-stay patients, an interim bill can be requested at any point during the stay
Insurance coordination handled by us— for cashless patients, we liaise directly with the insurer or TPA on your behalf
Cheques not accepted— please carry cash, card or use digital payment
Billing counter open 24/7for emergency payments and queries
Duplicate bill available on request— for insurance reimbursement or personal records
Insurance & Government Schemes
Quality care for every patient
Rising Medicare Hospital is empanelled under major government health schemes and accepts all major insurance policies — ensuring no patient is turned away due to financial constraints.
Mediclaim & Private Insurance
We accept all major private health insurance policies with cashless hospitalisation facility available through direct TPA coordination.
Cashless hospitalisation — we handle TPA coordination
Reimbursement claims also supported with complete documentation
Pre-authorisation initiated immediately on admission
Bring your insurance card, policy number and TPA details
Major insurance providers & TPAs accepted
Star Health InsuranceHDFC ERGOICICI LombardBajaj AllianzUnited India InsuranceNew India AssuranceOriental InsuranceNational InsuranceMedi Assist TPAPark MediclaimVipul MedcorpRaksha TPAMDIndia TPAParamount Health+ and more
Discharge & Aftercare
Going home from RMH
Discharge is a structured process to ensure you leave with everything you need for a safe and smooth recovery at home.
01
Doctor clears for discharge
Your treating doctor reviews your condition and issues a discharge order. This typically happens in the morning on the day of discharge.
02
Discharge summary prepared
Our medical records team prepares a detailed discharge summary including diagnosis, treatment given, medications prescribed and follow-up instructions.
03
Final billing & settlement
The billing counter prepares your final itemised bill. Cash, card or digital payments are accepted. Insurance patients receive a finalised claim document.
04
Medication & follow-up instructions
Our nursing team explains all discharge medications, dietary restrictions, wound care (if applicable) and the date of your follow-up appointment.
05
Collect all documents
Before leaving, collect your discharge summary, investigation reports, prescriptions and any imaging (X-rays, scans). Keep these for your follow-up visit.
06
Leave & stay connected
If you have any concerns after discharge, call us. Our doctors are available for telephonic advice and follow-up consultations at the hospital.
